How Will My Xplornet Internet Be Installed?

Satellite Installation

Satellite Installation

Not all installations qualify under the requirments for a basic installation

Basic Installation

  1. After locating a suitable line-of-sight to the satellite, the certified Xplornet installer will mount the outdoor unit (satellite antenna) using the standard tri-mast mount. The outdoor unit can either be wall mounted or roof mounted. Included are antenna sizes 67cm or 74cm or 98cm.
  2. The installer will align the antenna to achieve optimal signal reception.
  3. The installer will run up to 150' of Xplornet approved dual RG6 cable.
  4. The installer will supply and install the necessary ground block on the exterior of the home or building, which will then be properly grounded according to local regulations.
  5. The installer will seal all exterior holes and use drip loops on all exterior cables.
  6. The installer will connect the satellite modem to the RG6 cables and perform the required steps to activate the service.
  7.  Finally, the installer will test the system with the customer's PC to ensure the signal strength is working at its expected service level and Internet browsing is functioning.
Enhanced Installation - National
Additional charges may apply for any installation work that falls outside Basic Installation. This includes, but is not limited to, the following:
  • any installation in excess of 50 km round trip from the dealer store to the customer location is subject to a fuel surcharge
  • PC clean up, which includes quarantining and/or removing viruses and spyware
  • setting up multiple PCs through a router or other Local Area Network (LAN) equipment
  • installing NIC cards
  • setting up multiple accounts on email client programs such as Outlook, Outlook Express, etc
  • running cables in excess of the lengths stated in the Basic Installation section
  • multiple runs of Ethernet cable within the home or building
  • installing the antenna away from the main home or building
  • custom routing of outdoor cables below ground (trenching) or away from main home or building
  • mounting the antenna on excessive heights (e.g. greater than standard one-storey roof)
  • snow removal or equipment removal from the installation site
  • tree or branch cutting to avoid line-of-sight obstructions
Please contact your local authorized Xplornet dealer for more information on Enhanced Installation options and pricing.

WiMax / LTE Installation

WiMax / LTE Installation

Not all installations qualify under the requirments for a basic installation

Basic Installation

  1. After locating a suitable line-of-sight to the Access Point the authorized Xplornet installer will mount the subscriber module to the home or building using a standard mounting bracket.
  2. The installer runs one pre-terminated outdoor Ethernet cable, up to 75 feet, from the base of the subscriber module to the point of entry into the home or building.
  3. a. (Canopy subscriber equipment): the installer installs a surge suppressor, preferably on the exterior of the home or building, which will then be grounded according to local regulations.
    b. (Expedience subscriber equipment): the subscriber module is then grounded according to local regulations.
  4. The installer will seal all exterior holes and use drip loops on all exterior cables.
  5. The installer will run Ethernet cable, up to 50 feet, from the point of entry to the computer's location in the home or building. Typically, a small hole is required to be drilled in the outside of the wall to allow entrance of the cable.
  6.  The installer will hookup an AC Power Adapter.
  7. Finally, the installer will test the system with the customer's PC to ensure the signal strength is working at the expected service level and Internet browsing is functioning.

Enhanced Installation - National
Additional charges may apply for any installation work that falls outside Basic Installation. This includes, but is not limited to, the following:

  • any installation in excess of 50 km round trip from the dealer store to the customer location is subject to a fuel surcharge
  • PC clean up, which includes quarantining and/or removing viruses and spyware
  • setting up multiple PCs through a router or other Local Area Network (LAN) equipment
  • installing NIC cards
  • setting up multiple accounts on email client programs such as Outlook, Outlook Express, etc
  • running cables in excess of the lengths stated in the Basic Installation section
  • multiple runs of Ethernet cable within the home or building
  • mounting the subscriber module on excessive heights (e.g. greater than standard one-storey roof)
  • installing a pop-up tower or tri-pod and pole to improve line-of-sight
  • installation of a reflector dish
  • tree or branch cutting to avoid line-of-sight obstructions

Please contact your local authorized Xplornet dealer for more information on Enhanced Installation options and pricing.